Refund policy

Returns and Refunds

Customers may request a return within 7 days of delivery. To start a return, email qq1042359045@gmail.com with your order number and the reason for your request. We will provide return authorization and the applicable return address and instructions. Please contact us before sending an item back.

Return condition

For returns unrelated to a product quality issue, items must be unused, undamaged, and returned with their original packaging and all included accessories. The battery exception below applies to batteries that have been opened or used.

Return shipping costs

For a return unrelated to a product quality issue, the customer pays the return shipping cost. If the item has a confirmed quality issue, we pay the return shipping cost and provide the return instructions. Original shipping charges paid at checkout are not refunded, except where required by applicable law.

Batteries

Opened or used batteries may be returned within the 7-day request period even when there is no quality issue. For non-defective battery returns, the customer pays the return shipping cost. If a battery is damaged, swollen, or leaking, do not send it through ordinary parcel service. Email us first so we can arrange an appropriate handling or return method. Follow our instructions before packaging or shipping any battery.

Refund timing

After we receive and inspect the return, we will process an approved refund within 7 business days. Your payment provider may take additional time to show the funds in your account. If you have not received your refund after this period, please email us at qq1042359045@gmail.com.

These terms do not limit any rights that cannot be excluded under applicable consumer law.